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Color & Blonding Specialists

Policies

 

Adult Environment

Alfa Jae Salon is an adult-oriented space where adult conversations and music/content may be present. While we do accept appointments for children, we are not responsible for censoring content for minors. Please be advised that parents should use discretion when bringing children into the salon.

Cancellation Policy

We understand that life happens, but in order to respect our stylists' time and ensure we can accommodate all of our clients, we have the following cancellation policies:

- 48-Hour Notice Required: Cancellations must be made at least 48 hours before your scheduled appointment to avoid a fee.

- Late Cancellations: Cancellations made within 48 hours will incur a fee of 50% of the scheduled service cost.

- No-Show or Last-Minute Cancellations: No-shows or cancellations made extremely last minute will be charged 100% of the service cost.

- Late Arrivals:Clients more than 15 minutes late may have their appointment canceled and will be charged 100% of the scheduled service fee.

By booking an appointment with us, you agree to these terms.

Illness Policy

For the safety of all clients and staff, clients showing signs of illness will be turned away. We ask that you do not arrive with any symptoms of illness. This includes clients and children who are sick.

Salon Capacity

- Only clients receiving services are permitted in the salon.

- Guests (including children) are not allowed unless they are receiving a service. Parents of minors must wait in the designated waiting area during their child's service.

- Children receiving services must be able to remain seated for the duration of the appointment.

Service Refusal & Right to Deny Service

Alfa Jae Salon LLC reserves the right to refuse service for any reason. We strive to maintain a safe, professional, and respectful environment for all.

Payment & Appointment Booking

- All payments must be made via cash or card. We do not accept PayPal, Cash App, Check, or Money Orders.

- All appointments must be scheduled via our website at www.alfajaesalon.com/#book-now and confirmed with a credit/debit card.

- Appointments over the phone will not be accepted.

- All services require a valid credit/debit card to reserve your appointment.

Sales & Gift Cards

- All sales are final.

- Gift certificates are valid for 365 days from the original purchase date.

- Gift cards are non-refundable.

Health and Safety

- Lice Policy: Alfa Jae Salon cannot perform any services on clients with lice.

- Pets: For health and safety reasons, pets are not permitted at Alfa Jae Salon.

Children’s Services

Children’s services are available for children 10 years of age and under. Parents must ensure that children can remain seated for the entire duration of the appointment.

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These policies are in place to ensure a smooth and respectful experience for both our clients and staff. We appreciate your understanding and cooperation. Thank you for choosing Alfa Jae Salon!

Frequently Asked Questions

  • At ALFA JAE SALON we are always taking new clients. Current clients have more options to choose from for availability, but don’t worry, after your first appointment, you will also receive access to VIP appointment times! You don’t have to do any extra work, after your first appointment, our system automatically gives you VIP access.

  • All prices you see are *starting prices, and may go up based on amount of product used and time spent on each client. Every single head of hair is different similar to a finger print. Almost every one of our clients goes through a different process even if they have the same end goal.

  • We use all DANGER JONES & PULP RIOT hair color. We chose these brands because of all the modern techniques that can be achieved with these brands. They are extremely conditioning for all hair types and have bond builder inside. Master Stylist/Salon Owner Jae B. is a certified DANGER JONES educator.

  • Its best to start looking to book an appointment about 6-8 weeks before you need it done. Nights & weekends are almost always booked about 8 weeks out. The longer the appointment is that you need to book. The further out you need to book. After you become an Alfa VIP member, you can prebook your next appointment in salon! You can always put your name on the waitlist which is at the bottom of each booking link below the available times.

  • How long your appointment takes will depend on your specific needs. Full colors take less time that full highlights, but full vivid colors take a lot longer than traditional highlights. Thick hair takes longer than thinner hair as well as long hair taking longer than shorter hair. Some appointments are priced hourly so if you are interested in getting an estimate on how long your appointment will take, please fill out a NGC Form & give us at least 7 days to get your estimate or book a New Guest Consultation.

  • We do not require a deposit to book an appointment with us, however we do require a credit card on file. If you decline to have your card on file, you can Venmo a non-refundable 50% deposit to secure your desired service to @alfajaesal0n. The deposit is non-refundable if you are unable to make your appointment for any reason. With a card on file if you cancel your appointment within 48 hours, 50% of your total appointment cost will be due before being allowed to rebook your appointment. If you no-show without texting or calling, or within 24 hours of your appointment, 100% of your scheduled appointment cost will be due & you will not be able to schedule any future appointments with Alfa Jae Salon unless paid in full at time of scheduling. If you no-show more than one time you will no longer be able to book an appointment with ALFA JAE SALON. We love and appreciate all our clients and understand things happen, but we cannot thrive with empty chairs.